Refund policy
RETURN & REFUND POLICY
At Orélle Radiance, we carefully check and pack every order before it leaves us. If something isn't right with your order, we're here to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains incorrect item, please contact us within 48 hours of receiving your order. Please provide your order number and clear photos of the item and its packaging so we can review the issue and assist you promptly.
Depending on the situation, Orélle Radiance may offer a replacement or refund. If the issue is due to an error on our part, we will cover the applicable shipping costs for the replacement or resolution.
Missing Items
If an item is missing from your order, please contact us within 48 hours of receiving your order with your order number and details of the missing item. We will review the order and arrange the appropriate resolution. If the missing item is due to an error on our part, any applicable shipping costs for the resolution will be covered by Orélle Radiance.
Change of Mind
We currently do not accept returns or refunds for change of mind, incorrect product selection, or personal preference.
Opened or Used Products
For hygiene and product safety reasons, we do not accept returns or refunds for products that have been opened or used. This includes products returned because of a change in scent preference or other personal preference after the product has been opened.
Refunds
Where a refund is approved, it will be processed through the original payment method used for the order. The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.
How to Request Assistance
If you experience an issue with your order, please contact us through the contact details provided in our website within 48 hours of receiving your order. Please include your order number, a description of the issue, and clear photos where applicable. Our team will review your request and get back to you as soon as possible.
We appreciate your understanding and are committed to making every Orélle experience a thoughtful one.